Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Zen Kaoru will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

Please return your purchase to the following address:
Zen Kaoru 
No 8, Jalan Kemuning Damai 32/147F, Kemuning Utama, 40460 Shah Alam. Selangor.

Please contact us at zenkaoru.handmade@gmail.com or +6012-9209838 if you have any questions or doubts.